Mashable: 'Ego search is becoming a big thing'

CEO Pete Cashmore talks micro-content and social media

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Things have been happening at Mashable recently. The social tech blog had a significant redesign, announced the acquisition of micro-reviews service Blippr and is now getting ever closer to overtaking its rival TechCrunch in terms of unique visitors.

At a time when a lot of tech companies are struggling and sliding towards the deadpool, 23-year-old CEO Pete Cashmore certainly is defying his critics.

The redesign was a good opportunity to have a clean up. Mashable wanted to focus more on content, make it more accessible and reduce ads. "The site was a mess," Pete explains.

"The code was very messy but also visually it was very lax. We wanted to clean up the navigation, but it's still something people are sceptical about, so we're trying to simplify it. Currently, we've got a double navigation with Mashable Lists along the top and News Channels along the next line. People still find that visually overwhelming."

The main goal of the makeover, however, was to rebrand Mashable as a 'Social Media Guide' (the previous tagline was 'All That's New On The Web'). From its beginning in 2005, Mashable concentrated on social networks, and now that everybody can be a publisher, the site aims to track the transition towards social media even more.

This change can be witnessed in a new feature called Social Media Comments, which Mashable has introduced together with blog comment service Disqus and comment aggregation service UberVU. "People mention a Mashable post on FriendFeed or submit it to Digg and add a comment there," Pete says.

"In fact, they're commenting on Twitter more now than they are in the Comments on Mashable. So we were trying to figure out how to connect loose ends and not lose the conversation to all these other sites. We're now pulling comments back from virtually any social site where people are talking about Mashable articles and keeping the conversation with us."

Disqus users posting comments to Mashable can already syndicate their comments to Twitter, and support for more services is in the pipeline, so the conversation about Mashable isn't scattered around the web but remains with the original posts.

Although Mashable is introducing social features to the site, Pete can't see it heading further into the social networking space. Its main community component is based around Blippr, the micro-reviews site Mashable acquired in March. It enables you to send and receive recommendations on web apps, books, games, movies and music in up to 160 characters.

"Usually our editors explain what's good on the web and cover services they think our readers will like but what we're seeing more and more, especially with Twitter, is that people are getting recommendations from their friends," says Pete.

"It's more powerful when my friends say they liked a movie than reading it on a blog. We saw the conversation and the recommendation of web applications moving to Twitter more and we'd been looking at this company called Blippr, which is essentially a recommendation engine, for a long time. You can do a review of Twitter and syndicate it to your other accounts, but then you get recommendations back and it'll tell you about Twitter clients and that people have given really high ratings to twhirl and TweetDeck. It's more personalised and based on friendship and community."

Mashable has already started integrating Blippr's service. Every time a post mentions the name of a web company or social site, an emoticon appears next to it indicating the community's rating. The face is green, for instance, if it's got a positive review, red if it's negative. Hover over it and you can submit your own review and syndicate it to Twitter and FriendFeed.

According to Pete, micro-content is getting more and more important. Blippr will help to make sense of all the data and determine the current sentiment on any given company, including your own. "Ego search is becoming a big thing," he explains.

"You go to Twitter Search and see who's talking about you and your brand. Blippr is a possible ego search place where we can track the reactions to things like the Facebook redesign. The reason I made this big move is that I see the great monetisation opportunity in establishing a sentiment of all these people on Twitter. It could stop a backlash before it happens."